Returns

We want you to be 100% Happy with your purchase, but we totally understand that online shopping doesn't always go to plan.

We offer store credits for all full priced items.
Items must be posted back to us within 20 days of receiving your order.
Returned items must appear new, unworn with tags attached.
Please allow 3-5 business days for your credit note to be issued from the day that is was received by Gemini Store. 
Credit notes will be issued for the full order amount minus shipping costs
Credit notes are valid for 12 months after the store credit has been issued
Return shipping is at the cost of the customer and is non-refundable.

Sale items are final sale - no returns.

Gemini Store have the right to reject a return is the above criteria is not met. Please note we will not accept an item back if the item appears to be worn, soiled or without tags attached. Thank you for understanding.

Please contact hello@geministore.com.au with your name, order number for any concerns regarding exchange or refund requests. Gemini Store do not offer refunds on change of mind.

 

After pay purchases follow the same return conditions. When Gemini Store receives your return, we will issue you a credit note and email it to you as per our returns policy. We do not cancel afterpay payments or refund afterpay payments. You will continue to pay off your afterpay payments on the normal payment schedule. We will credit you the full order amount minus shipping.

We strive to quality control our products, however if you believe your garment is faulty, please email hello@geministore.com.au within a reasonable time frame of receiving your items. Please send a photo of the item and a description of the fault. Upon receiving the faulty item back, we will assess the item and if the garment is deemed faulty, we will offer you a credit note, refund or replacement.